Purpose: This study aimed to identify and study the features and capabilities of common knowledge management software and its components in Iran. Then, a suitable model for producing knowledge management software for Iranian companies and organizations was presented.
Method: This study is a two-dimensional (basic-applied) research in terms of purpose and documentary-library research in terms of the method of collecting information. The statistical population is all knowledge management software, the number of which is unknown. A total of 12 common and widely used softwares were selected by available methods. Colaizzi's descriptive phenomenological approach was used to analyze the content. Validity and reliability were used through 4 criteria of credibility, reliability, verifiability, and transferability.
Findings: As a result of content analysis of sites related to knowledge management software, 120 categories or initial code and 40 indicators or final concepts were identified. After screening and refining the initial codes and indicators, the number of initial codes was reduced to 83, and the number of final indicators or concepts to 27 concepts.
Conclusion: In the study, several common knowledge management software in Iran have been identified and their modules have been studied. Considering the culture, structure, and needs of organizations, and also considering the challenges faced by the knowledge management process in the organization, a suitable model for providing knowledge management software has been provided.