This research aimed to provide a model for evaluating human resources management in the automotive industry. This applied research was conducted with an exploratory and mixed nature (qualitative-quantitative) using the seven-step hybrid method of Sandelowski and Barroso (2007). Furthermore, to enrich the collected data, the opinions of experts in the automotive industry were used in the framework of focus groups. In the end, the importance and priority of each of the extracted dimensions, criteria, and concepts were determined using the multi-criteria decision-making approach and the hierarchical AHP method.
The designed model included 3 main dimensions and 12 criteria coded as:Human resources leadership, The role of human resources manager, Strategic management of human resources and its design in the organization, Information, and knowledge system of human resources, Risk management in the field of human resources, Supply and adaptation, Development of human resources, Use of human resources, Maintenance of human resources and results, Results of human resources perception, Functional results of human resources, Organizational results are affected by the field of human resources. Furthermore, the reliability was calculated using the Kappa index. One of the advantages of this model is the emphasis on creating vertical and horizontal coordination and balance between human resources processes by examining and establishing the relationship between drivers, systems, and results simultaneously.