International Journal of Knowledge Processing Studies
Online ISSN: 2783-4611

Investigating and Identifying Barriers and Organizational Limitations of Establishing Knowledge Management in Municipality) Case Study: Tehran Municipality)

Document Type : Original Research Manuscripts

Authors

Mohammad Hassanzadeh 1
Samaneh Rahimian 2

1 Full-Prof., Knowledge and Information Science-Knowledge Management, Management and Economics faculty, Tarbiat Modares University, Tehran, Iran.

2 Ph.D. Candidate, Knowledge and Information Science-Knowledge Management, Management and Economics faculty, Tarbiat Modares University, Tehran, Iran.

https://doi.org/10.22034/kps.2023.402168.1140
Abstract
The success of organizations depends more on knowledge assets than physical assets. Knowledge management transforms the organization into a knowledge-based organization, thus institutionalizing the importance of knowledge in all the organization's processes. This research investigates the role of knowledge management in improving the performance of the Tehran Municipality. In this way, according to the organizational scale of Tehran municipality, which has organizational levels including line and staff (22 urban areas, affiliated organizations and companies, specialized vice-chancellors) in its strategic and functional areas. Therefore, qualitative data were collected using the available information and documents related to establishing knowledge management and descriptive strategy, Then quantitative data was collected using questionnaire tools and survey strategy. By using the method of thematic analysis, 13 upstream documents of Iran's administrative system and ten management standards and frameworks were reviewed and analyzed for the necessity of implementing knowledge management solutions therefore the infrastructures for establishing knowledge management in the Tehran municipality were identified. Based on the results, the components of upstream documents affecting the establishment of knowledge management in Tehran Municipality are communication, knowledge-based governance, technology, knowledge creation, futurology, culture, human resources, organizational processes, and knowledge processes. Also, knowledge management barriers are divided into eight sections: technological barriers, cultural barriers, management barriers, organizational/structural barriers, human barriers, content barriers, implementation barriers, and legal barriers.

Keywords

Organization
Organizational Limitations
Knowledge Management
Municipality
Subjects
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International Journal of Knowledge Processing Studies
Volume 4, Issue 3
Summer 2024
Pages 92-107

  • Receive Date 13 June 2023
  • Revise Date 17 August 2023
  • Accept Date 31 August 2023

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